Shipping & delivery
We ship with tracking from our warehouse in Seville. Check the estimated delivery date for your country below: the timeframe covers order preparation and transit, and it's the same one you'll see at checkout.
When will it arrive?
Pick your country and we'll tell you when it would arrive if you ordered today.
All estimates are in working days, Monday to Friday. Orders placed at the weekend or on a public holiday go into preparation the next working day. They don't account for local public holidays, carrier delays or customs holds. The day closes at midnight, so the time you place your order doesn't change the date.
What happens after you buy
You'll get an email at every step. If one doesn't turn up, check your spam folder before getting in touch.
Order confirmed
You get a confirmation email with your order summary right after you buy.
In preparation
We close the day at midnight and prepare every order from that day together, within 24-48 working hours. During busy spells like Black Friday it can take a little longer.
Dispatched
You get the tracking number by email as soon as the parcel leaves the warehouse.
Delivered
The carrier delivers to your address. If nobody's home, they leave a card explaining what to do next.
Delivery times by country
Working days from the moment you place your order, with preparation already included. It's the same timeframe you'll see at checkout.
| Country | Estimated delivery |
|---|
Where we deliver
We ship to 57 countries across Europe, the Americas, Asia, Oceania, the Middle East and Africa.
Canary Islands
We don't ship to the Canary Islands right now.
Ceuta and Melilla
We do deliver there, on the same timeframe as mainland Spain. A few specific items aren't available for these destinations: checkout tells you before you pay.
Can't find your country?
If it's not in the list above, we don't ship there yet. Drop us a line and we'll keep it in mind for the next round of expansion.
Delivery address
We deliver to the address you give us when you place your order. We don't ship to PO boxes.
Tracking your order
Every shipment, domestic and international, travels with a tracking number.
Where's my parcel
As soon as it leaves the warehouse we email you the tracking link. It can take a few hours to show the first update.
The tracking isn't moving
Gaps of several days are normal, especially on international shipments or when the parcel is sitting at customs. If more than 5 working days go by with no updates, write to us with your order number and we'll open a case with the carrier.
I missed the delivery
The carrier leaves a card with your options: another attempt, a pick-up point or a new date. If the holding period runs out, the parcel comes back to us and will need to be sent out again.
I got the address wrong
If the order hasn't gone out yet, write to us as soon as you can with your order number and the right address. Once it's been dispatched we can't change it.
Customs and taxes
This only affects orders delivered outside the European Union.
Within the European Union
There are no customs formalities and no extra charges when you receive the parcel.
Outside the European Union
The United Kingdom, Switzerland, Norway, the United States, Canada, Latin America, Asia, Oceania and the rest of our destinations may apply duties and import taxes. They are set by the destination country and, unless the checkout says otherwise, they are paid by whoever receives the parcel, either to the carrier or to customs.
If the customs charges aren't paid
The parcel comes back to us. In that case we can refund the products, but not the shipping costs or any return charges the carrier applies.
Pre-orders
Pre-order items run on their own schedule: the order goes out the day after the pre-order closes. If you mix pre-order and in-stock items in the same order, everything ships together once the pre-order is ready. The closing date is shown on the product page.
Returns and exchanges
You have 30 days from delivery to return or exchange any item that's unused and in its original packaging.
Returns
You send the item back with the carrier of your choice. We don't collect parcels from your door and we don't issue prepaid labels. Once it's back with us and checked, we'll email you and refund your original payment method.
Size or style exchange
Same process, and shipping on the new item is on us. Before you swap, check the size guide on the product page. The new item only goes out once we've received the one you're returning, so if you're in a hurry or there's little stock left in the size you want, you're better off placing a new order and sending the first one back as a return. If the product arrived faulty or isn't the one you ordered, write to us before sending anything back: we'll cover it from start to finish.
Frequently asked questions
The things you ask us most about shipping.
How long does my order take to arrive?
It depends on the destination. The timeframe for each country already includes order preparation (24 to 48 working hours) and transit: you'll find it in the calculator at the top of this page and in the delivery times table.
When is shipping free?
Shipping is free on orders over €40. The exact cost is always confirmed at the last step of checkout.
Do you ship to the Canary Islands?
No, we don't cover the Canary Islands at the moment. Ceuta and Melilla, we do.
Can I change the address after buying?
Yes, as long as the order hasn't left the warehouse. Write to us as soon as you can with your order number and the right address. Parcels sent back because of a wrong or incomplete address will have to be sent out again.
Can I cancel my order?
Only if it hasn't been processed yet. Write to us as soon as you can and we'll check. If it's already packed or dispatched, you'll have to send it back as a return.
Does everything arrive in one parcel?
Yes, whenever possible. If the order includes pre-order items, everything ships together once the pre-order is available.
Will I have to pay customs?
Not within the European Union. Outside the EU the destination country may apply duties and import taxes, payable by whoever receives the parcel unless the checkout says otherwise.
The estimated dates have passed and nothing has arrived
First check the tracking link and whether the carrier has left a card. If the tracking hasn't moved for more than 5 working days, write to us with your order number and we'll chase it up.
Do the timeframes count weekends?
No. All estimates are in working days, Monday to Friday, and they don't include local public holidays.
Need help with an order? Write to us at info@thundernoise.eu with your order number. We reply Monday to Friday. The timeframes on this page are estimates and don't include public holidays, carrier delays or customs holds.
